Description
OBJECTIVES
- Identify and explain the process and value of facilitation.
- Examine the core concepts and competencies required to understand the dynamics of group process and facilitation.
- Recognize groups dynamics and balance between task and maintenance functions.
- Apply facilitation tools and techniques in a variety of situations.
- Ultimately improve their role as facilitators.
WHO SHOULD ATTEND?
Team leaders, supervisors and managers who want to improve the effectiveness of their teams and group process. Trainers who want to enhance participation among adult learners, as well as other professionals who wish to improve their skills in managing group dynamics in a variety of situations.
COURSE OUTLINE
Introduction
The What’s and Why’s of Facilitation
How Facilitating Differs form Training and Presenting
Desirable Facilitating Behaviors and Competencies
Factors Affecting Facilitation
Effective Facilitation : Managing Structure Not Content
Understanding and Using Quality Communication
Characteristics of Effective Facilitators
Active Listening:
Identifying Your Preferred Listening Style: The Personal Listening Profile
Encouraging Participation and Asking Questions
Using the Special Functions of Facilitation
Understanding Group Dynamics
The Different Types of Dynamics : From Group Development to Decision-Making Processes
Setting Groups Norms and Ground Rules
Facilitation Tools and Exercises
Tools for Generating Ideas: Brainstorming, Storyboarding, Cause and Effect Diagram, Force Field Analysis, Focus Groups
Tools for Narrowing and Selecting Ideas
Multivoting and The Nominal Group Technique
Tools for Evaluating Alternatives and Getting to Agreement
Plus and Minus Technique
Priority Analysis
Consensus and Team Building Activities
Facilitation Problems
Handling Difficult Team Members
Resolving Group Conflict
