Description
COURSE OBJECTIVES
By the end of the workshop, delegates will:
- Set effective team and individual goals
- Monitor progress towards the achievement of these goals
- Handle conflict situations
- Motivate individual team members.
PROGRAMME DETAILS
DAY 1
THE SUPERVISORY ROLE
- Defining the job
- The ‘Hands off’ and ‘Hands on’ role
- Identifying alternative styles of management and leadership
- Fire fighting or delegation
- Exercises
PLANNING & ORGANISING
- Planning Tasks
- Setting Objectives
- Prioritizing goals
- Managing Time
- Managing Resources
DAY 2
MANAGING THE TEAM
- Communicating Clearly
- Giving instructions
- Delegating Effectively
- Co-ordinating Team Goals and team efforts
- Exercise
TEAM SKILLS
- Leading the team
- Different roles within the team
- Creating & sustaining morale
DAY 3
MONITORING & EVALUATING PERFORMANCE
- Monitoring Staff
- Handling Conflict within the team
- Factors which affect performance
- Why people achieve?
- Syndicate groups / Exercise
- Why others fail to meet required standards
- Evaluating Results
- Improving Performance through praise
- Giving constructive criticism
- Handling discipline assertively
- VIDEO
MANAGING YOUR MANAGER
- Communicating Upwards
- Making request assertively
- Negotiating Deadlines and specifications
- Responding constructively to unrealistic demands
- Making your case persuasively
DAY 4
PERSONAL AWARENESS
- Considering your own management styles
- The effect of personality
- Avoiding personality clashes
- How to manage confrontation
- Exercises / Case Study
SUPERVISORY CHALLENGES
- Am I part of management or a member of the work group?
- How do I supervise people who are friends outside work?
- How do I handle absenteeism/lateness/a negative attitude to work?
- Exercises.
- Discussions
