Description
OBJECTIVES
By the end of this course delegates will:
- Define the scope, nature and responsibility of the supervision role and the challenges this role places on them.
- Communicate with greater skill and confidence in presentations, group meetings and one-to-one interviews
- Identify their teamwork style and build an effective team.
- Use different skills in interpersonal problem-solving and conflict management.
- Be aware of the different formats for writing business reports and the production of succinct and focused reports
- Have a good understanding of the process of report writing
- Set effective team and individual goals
PROGRAMME DETAILS
DAY ONELeadership development and strategy
- Leadership characteristics that create outstanding results
- Developing leaders
- A new strategic vision for leaders in the quest for sustained, profitable growth
- Managing change: a new leadership perspective
- Case studies
DAY TWOIntroduction to Manpower and Succession Planning
- Manpower levels and deployment requirements
- The management of change – HR planning and future directions
- A business focused manpower plan
- The importance of succession planning within a HR system
- Case study
DAY THREEWorking with Teams
- Characteristics of effective teamwork
- Effective Communication within the team
- Identifying your teamwork style
- Team Process Facilitation
- Obstacles to Effective Teamwork
- Overcoming Obstacles to Effective Teamwork
- Team Decision-Making Procedures
- Team Roles (Belbin) and the characteristics of effective teams
DAY FOUREmotional Intelligence
- Introduction to Emotional Intelligence at work
- Factors that make up Emotional Intelligence
- Elements of Emotional Intelligence
- Why Do We Need Emotional Intelligence?
- Emotional Intelligence In The Workplace
- Emotional Intelligence & Career Success
- The Benefits Of Emotional Intelligence
- Strengths & Weaknesses of Emotional Intelligence
- The range of your Emotions
- Understanding Yourself & Emotional Intelligence
- Your Feelings & Emotions
- Emotions Diary
- Video
DAY FIVENegotiation Skills
- What is ‘Negotiation’?
- Skills and qualities of an effective negotiator
- Negotiating styles
- Influencing styles
- Principles of negotiation
- Key concepts in negotiation
- Preparing an effective negotiating strategy
