Description
OBJECTIVES:
By the end of the workshop delegates will be able to:
- Differentiate among the three levels of management and understand their responsibilities.
- Take better decisions and achieve more effective implementation
- Manage conflict within their working environment in a more effective way
- Discuss the principal challenges that managers face in an increasingly competitive environment.
- Practice advanced managerial skills needed for senior positions.
- Resolve conflict based on a win-win approach.
- Introduce and manage change leading to continuous improvement.
- Understand the need to develop themselves and those who report to them.
PROGRAMME DETAILS
Day oneStrategic Leadership
- Characteristics of Leaders
- Differences between management and leadership
- Situational leadership
- Leadership styles
- Leading to achieve
- Using leadership skills to improve performance as managers
- VIDEO – Be prepared to Lead
- Exercise
Day TwoSelf Management
- Planning and prioritisation
- Facilitation skills
Time Management
- Identifying and Setting Goals
- Prioritizing Activities
- Time Management Tools
- Leading and Managing Effective Meetings
Day ThreeHandling Conflict
- Sources and nature of conflict
- Management of conflict
- Dealing with difficult people
- Discipline procedures
- Role of communication in conflict
- VIDEO: Resolving Conflict in the Workplace
- Exercise
Day FourPerformance Management
- Performance Management – The Principles
- SMART
- VIDEO: Targeting for Performance: Setting SMART standards
- Programme and Curriculum design
- Skills, competencies and support processes
- Balance scorecard
- Implementing performance management
- Managing rewards
Day FiveProblem Solving and Decision Making
- Principles of problem solving
- Problem solving and decision making skills
- The problem solving/ decision making process
- Tools and techniques used
- Approaches to productive thinking
- Model and techniques, brainstorming
- Case studies
