Description
SUITABLE FOR:
Managers, Superintendents, Senior Supervisors, including Section Heads, who have the potential for or have recently been promoted to middle management.
OBJECTIVES:
By the end of the course, delegates will be able to:
- Set effective goals and targets and monitor achievement of these
- Understand the basic principles of budgetary and cost control
- Apply problem solving and decision making techniques to their everyday activities
- Enhance the performance and productivity of team members through coaching
- Manage conflict situations and difficult people effectively
SUMMARY:
Through the effective use of staff supervision, the supervisor can motivate subordinates and thus improve performance of the individual, the team, the business unit of the organisation.The course is designed for supervisory staff from various functions, who want to further develop their supervisory skills and be able to apply them effectively within their working environment. The topics covered will include:
Day One
THE RESPONSIBILITIES OF MANAGEMENT
- Role of the Supervisor
- Communicating your vision
- Communicating with staff, customers and peers effectively
- Exercises
PERSONAL AWARENESS
- Personal Authority
- Recognizing the effect you have on others
- Predicting behaviour
- Exercises
Day Two
TEAMWORK
- Characteristics of effective teamwork
- Managing conflicts
- Strengths and weaknesses
- Effective Communication within the team
- VIDEO
TRUST, MOTIVATION & LEADERSHIP
- Supervisor as a Leader and motivator
- Motivation from personal goals
- Communication
- Group Motivation
- Leadership Style
- Authority
- Attributes of a leader
Day Three
MANAGING CHANGE
- Creating a positive climate for change
- Implementation Strategies
- Evaluation methodology
- Exercise
DELEGATION
- Meaning and advantages
- Identifying action to be delegates
- Selecting appropriate staff
- Barriers to delegation
- The link between delegation and leadership style
- The difference between accounting and authority
Day Four
PERFORMANCE MANAGEMENT
- Structuring Employees Expectations
- Communicating your vision
- Planning and target setting
- Evaluating performance
- Individual Potential
- Case Study
Day Five
STAFF DEVELOPMENT
- Coaching techniques
- Transforming employees potential
- Coaching styles
- Constructive Feedback
- Exercises.
PROBLEM SOLVING
- Tools and techniques to facilitate both logical and creative solutions
