Description
SUITABLE FOR:
This course is suitable for personnel at all levels who wish to develop their interpersonal and communication skills to an advanced level.
OBJECTIVES:
By the end of this course delegates will:Have an excellent understanding of the different approaches to interpersonal relationshipsHave the skills necessary to allow them to effectively communicate with their colleaguesBe able to communicate with greater skill and confidence during presentations, group meetings and one-to-one interviewsHave a positive awareness of their own personality and the impact they have on othersHave developed a practical way to practice and utilise their assertive skills within different situationsHave a greater level of confidence in their ability to influence and make decisions
SUMMARY:
Day One
Introduction:
- The importance of good communication and interpersonal skills
- Different elements of communication
- Identifying approaches to interpersonal relationships
- Characteristics of effective communication
- Organisational communication
- Video: The Great Communicator
Day Two
Using language effectively:
- Words and phrases
- Pacing, pausing, body language
- Active listening
- Summarising
- Verbal and non-verbal media
- Identifying key communication channels
Active listening:
- Identifying listening approaches
- Techniques for effective listening
- Verifying comprehension via feedback
- The use of clarification techniques
Day Three
- Influencing others
- What makes an effective influencer?
- Understanding influencing styles
- Persuasion and influencing strategies
- Power centres
- The fundamental characteristics of people
- Individual differences
- Case Study
- Working with people
- Introduction to assertiveness
Day Four
Interpersonal effectiveness:
- Self awareness
- Emotional intelligence
- Work-life balance
- Managing change
- Handling emotional stress, frustration and anger
- Impact of gender on interpersonal effectiveness
- Using interpersonal skills for teambuilding
- Inspiring confidence by using effective assertion techniques
- Putting it into Practice: formulating a personal action plan
