Description
OBJECTIVES
- Apply core management skills and techniques to deliver results
- Enhance leadership ability by developing emotional intelligence
- Communicate with, motivate and empower your team
- Delegate work to individuals and teams
- Develop a management vision for success
PROGRAMME DETAILS
Introduction to management skills
- Making the transition from expert to manager
- How managing, leading and administering relate
- Managing people more expert than you
- What kind of manager do you want to be?
- Developing a management role model
- Adapting the model to your managerial situation
- Ten things all successful managers do
Applying Your Management Style
- Starting with the end in mind
- Creating momentum and flexibility in your team
- Keeping the future in focus
- Crafting your personal approach to management
- Taking action to implement your personal goals
- Challenging organizational constraints
Managing with Emotional Intelligence (EI)
- Five characteristics of an effective manager
- Knowing yourself: developing three key intrapersonal skills
- Working with others: applying integral interpersonal skills
- Applying emotional intelligence day to day
- Responding appropriately in key situations
- Using emotional intelligence to lead by example
Motivating Individuals for Performance
- Recognizing key motivators
- Avoiding the top demotivators
- Leveraging motivators that work for everyone
- Maximizing your impact on motivation
- Matching motivators to individual expectations
- Identifying people’s basic needs
- Recognizing and responding to generational differences
- Developing and applying a motivational strategy
- Enabling and supporting excellent performance
- Developing others to achieve their potential
- Focusing performance through effective measures
- Utilizing continuous appraisal techniques
- Integrating coaching and appraisal to build performance
- Effectively managing workplace disruption
- Intervening when performance goes off track
- Reinforcing and redirecting behaviors with constructive feedback
The Art of Delegation
- Fostering commitment through effective delegation
- Creating a spirit of partnership
- Establishing a common understanding of success
- Applying a proven step-by-step process for delegation
- Getting the job done: task and process
- Determining individual strengths
- Building on natural talents
- Collaborating for successful outcomes
- How your expectations influence others
- Establishing shared purpose and mutual accountability
- Amplifying individual contributions through synergistic teamwork
- Creating an environment conducive to collaboration
- Practical and productive team-building techniques
- Helping your team work more productively
- Enhancing communication through a three-layer model
- The importance of team dynamics and diversity
