Description
SUITABLE FOR:
Those who have been in a first-line management role for sometime, senior supervisors and those who wish to enhance their current skills
OBJECTIVES:
By the end of the workshop, delegates will have:
- Acquired the key management skills needed as you face fundamental changes in the way you work
- Ensured the smooth running of your office through comprehensive planning techniques
- Learned how to deal with difficult situations using effective communication and assertive techniques
- Learned the use of a variety of management skills and techniques to achieve results
SUMMARY:
The topics covered include:
Day One
- The Responsibilities of Management
- Role of the manager
- Communicating your vision
- Communicating with staff, customers and peers effectively
- Teamwork
- Characteristics of effective teamwork
- Managing conflicts
- Strengths and weaknesses
- Effective Communication within the team
- Using action plans to increase staff performance
- Working with your manager
Day two
- Communication & Meetings
- The importance of good communication and interpersonal skills
- VIDEO – The Great Communicator
- Briefing skills – giving, receiving and passing on
- Organising and participating in office meetings
- Note taking, minutes and follow-ups
- Using interpersonal skills to build your team
Day Three
- Managing your Time
- The principles of managing time effectively;
- The value of setting priorities, objectives and goals.
- Planning your workload effectively / organizing meetings
- Managing interruptions and access
- Planning and priority setting
Day Four
- Desk Management
- Office layout and ergonomics
- Managing the paper-load
- Getting the best from e-mail and office technology
- Report and letter writing
- Setting & developing company writing standards
- Editing and proof-reading skills
Day Five
- Filing & Documentation
- How to Improve Your Office Organization Skills
- Introducing document & record management
- Document & records management strategies
- The Different Methods Of Filing:
- Electronic filing
- Systematic filing
- Advantages & Disadvantages Of Each
- Filing Error
- Filing Rules & Management
- Keeping track of files
- Weeding of redundant files and information
- Housekeeping on computer files
- Exercises
