Description
OBJECTIVES
By the end of the workshop delegates will:
- Be able to explore the significance of understanding emotion management as part of a balanced managerial skill set
- Be able to explore the elements of emotional and social intelligence
- Be introduced to the concepts of emotional intelligence as a psychological construct
- Be able to communicate more effectively with results
- Be able to improve relationships in their personal and professional life, through higher Emotional Intelligence
- Be able to lower their stress level as they will have learnt how to handle their emotions and those of others
PROGRAMME DETAILS
DAY ONE
- Introduction to Emotional Intelligence at work
- Factors that make up Emotional Intelligence
- Elements of Emotional Intelligence
- Why Do We Need Emotional Intelligence?
- Emotional Intelligence In The Workplace
- Emotional Intelligence & Career Success
- The Benefits Of Emotional Intelligence
- Strengths & Weaknesses of Emotional Intelligence
DAY TWO
- The range of your Emotions
- Understanding Yourself & Emotional Intelligence
- Your Feelings & Emotions
- Emotions Diary
- Dimensions Of Emotional Intelligence
- Managing Relationships
- Self-Awareness
- Self-Management
- Empathy
- Motivation
- Exercises – Individual Emotional Intelligence Assessment and Feedback
- Understanding and Managing myself
- Self-assessment exercise:
- my emotional competency profile
- my self-awareness inventory
- What makes people act the way they do
DAY THREE
- The effect of Emotional Intelligence on leadership effectiveness
- How to manage anxieties and self-doubts as a leader
- How to enhance my self-awareness and self-management skills with emotional intelligence
- How to understand others emotions and concerns
- How to come back from a setback
- Influence colleagues through the use of Emotional Intelligence
- Video – Emotional Intelligence by Dr. Goleman
