Description
OBJECTIVES
By the end of the seminar, delegates will have:
- Have a better understanding of the role that administrative, clerical and secretarial staff plays in influencing management results.
- Be able to assess their own interpersonal skills in order to communicate effectively at all levels.
- Be able to develop strategies for planning and organising their work, including diary management techniques.
- Add value to the work of the managers they support paying greater attention to total quality.
WHO SHOULD ATTEND?
Executive Secretaries, Personnel Assistants of Directors & Senior Managers, Senior Secretaries, Administrative, Clerical and Secretarial Staff in all business functions.
PROGRAMME DETAILS
DAY ONE
- The role of the Secretary :
- defining the ‘new’ job and changing your skills
- getting the job done without your manager’s status
- A guide to self-management
- setting priorities, delegating, time management
- handling difficult people
- concentrating, thinking clearly and making decisions under pressure
- Decision making
- using the problem-solving model
- getting your decisions implemented
DAY TWO
- Understanding management challenges
- influencing superiors, colleagues and assistants without losing goodwill
- Developing vital leadership skills
- recognising different leadership styles and their impact
- Sources of conflict and techniques to deal with it
- Working more effectively as part of the top management team
- Managing others through motivating them
DAY THREE
- Giving and receiving constructive feedback.
- What makes a successful team?
- Managing new communication challenges
- promoting the image of your company internally and externally
- projecting yourself positively and assertively
