Description
OBJECTIVES:
By the end of the workshop, delegates will be able to:
- Know the definition and the concept of workplace counseling
- Identify when counseling needs to take place
- Understand the procedure to follow in the case of counseling situations
- Confidently carry out a counseling interview
- Understand the key skills needed to counsel effectively
- Manage the discipline and grievance process
- Plan and conduct disciplinary interviews
- Make a considered assessment
- Recognize the employee’s rights in grievance issues
PROGRAMME DETAILS
Day One
- The definition of workplace counseling – understanding the context in your organization
- When to use Counseling?
- The benefits of counseling
- The competencies of an effective counselor
- The aim of a counseling interview
- The critical dimensions of counseling
- Understanding the need for workplace counseling – organization change, bullying, stress and personal situations
Day Two
- Preparation & planning for a counseling session
- Essential ingredients for successful counseling
- Giving feedback
- Dealing with difficulties in counseling
- Being a powerful communicator
- Understand your colleague – the different personality types and how to respond to them
Day Three
- Tools for communication – Transactional Analysis, Johari Window, Myers Briggs
- Effective Questioning Techniques
- Transfer of learning into the workplace
- The discipline and grievance procedure: whose responsibility is it to enforce policy? Reasons for consistency.
- Understanding legislation; the role of ACAS; employee rights; industrial tribunals
Day Four
- Disciplinary issues:
- management responsibilities
- rules and procedures
- stages in the process
- misconduct / incapability
- fair dismissal / constructive and unfair dismissal
- obstacles
- The grievance procedure
- the rights of the employee
- the company policy guidelines
- legal implications
- industrial tribunals – procedures and format
