Description
SUITABLE FOR:
Senior Secretaries, Executive Personal Assistants and recently appointed secretaries who are keen to develop their personal effectiveness and potential.
OBJECTIVES:
By the end of the workshop, delegates will be able:
- To become a more effective contributor to the team by utilising your decision making skills.
- To build a successful partnership with your manager by sharing goals and ideas.
- To achieve organisational objectives by providing excellent administrative and secretarial support.
- To increase self-confidence and adopt a positive attitude.
- To improve your communication skills.
SUMMARY:
The topics covered include:
Day One
Your role as an Executive PA, Secretary, Executive Secretary
- Competencies for excellence and criteria for desired performance
What is management?
- Achieving results through others
- Working with your manager
Communications Skills
- What is it?
- Why does it fail
- The power of behaviour; verbal and non-verbal
- Exercises
- Video
Day Two
Conversation Skills
- Listening & questioning skills
- Achieving win-win solutions
Time Management
- Myths and realities
- Deciding your goals, setting priorities and meeting deadlines
- Sharing best practise with colleagues
Planning and prioritising
- How to build in systems which strengthen credibility and confidence
- Case study
- Exercise
Day Three
Interpersonal Skills
- Developing Interpersonal relationships
- How to motivate and influence people
- The importance of being strongly self motivated
- The high achievement factors
Problem Solving
- Solving problems in everyday situations
Projecting the right image
- The first impression, appearance, attitude and approach
- The need to establish rapport
- Acting as the organisation’s ambassador
- Case Study
- Videos
Day Four
Meeting skills
- Understand the purpose of the meeting
- Set clear objectives as to what you required outcomes are create your own “shipping list”
- Communication
- Presenting your case
- The role of the facilitator
- Appreciate the difference between “Process” and “Content”
- Understand group dynamics
- Determine the skills required
- Agree what is expected from the facilitator
- People and task issues
- The ability to stay neutral when necessary
- Develop mental resilience
- Be firm without causing upset
- Handle difficult situations
- The emotional cycle of change
- Catalytic skills
- Interventions that stimulate the process
- Establish ground rules
- Problem solving techniques
- The mastery ladder
- VIDEO
- Exercise
Day Five
Accepting Responsibility
- Identifying specific activities
- Agreeing objectives
- Identifying specific training needs
- Working to deadlines
- Effective feedback
Working Better together
- Encouraging teamwork
- Ways to increase your understanding of people at work
Self development
- Challenges and opportunities for PA
- Preparing for your appraisal
- Action Planning
