Description
OBJECTIVES
By the end of the course, delegates will be able to:
- plan their work time in accordance with clearly identified priorities and objectives;
- prevent avoidable distractions and limit the damage caused by those that do take place;
- organize their workplace efficiently using the most appropriate equipment;
- Manage and deal with Stress.
- Improve their communication and Interpersonal Skills to influence in Stress situations.
- Recognise actual and potential Stress situations.
- Know the techniques of handling Stress.
- Utilise Strategies to Maintain/Enhance the Organisations Image.
PROGRAMME CONTENTS
Day One
- What is the purpose of your work?
- How to analyse what you are doing now and how to define your activities;
- How to define what your job is and what it should be;
- The Brain as a major resource.
- How to organize yourself
- The principles of managing time effectively;
- The value of setting priorities, objectives and goals.
- Planning your workload effectively / organizing meetings
- Time planning and scheduling
- Effective communication and delegation
Day Two
- Working from a clean desk
- Video – “making time”. Priorities, people and procedures at work
- Using creative thinking to help with effective time management
- Designing working systems
- Group dynamics and specific meeting skills
- Video – “The unorganized manager”
- Using technology as a tool of time management (including Key Results Areas)
- Handling stress in your workplace
- Definition of stress
- The nature of stress and it’s courses
Day Three
- Recognizing and coping with symptoms of stress
- Managing under stress – the management cycle; planning, organizing and controlling
- Avoiding stress by reducing crisis
- Anticipating problems and planning for contingencies
- Enforcement of rules, procedures and performance standards
- Monitoring performance: personal supervision, reporting systems and observation
- Taking corrective action and maintaining discipline
- Reducing stress through improved time management
- Prioritizing – categorizing tasks by urgency and importance.
