Description
Course Objectives
By the end of the programme, the participants will have:
- Recognized the three main categories of behaviour, their advantages and disadvantages and how to best respond to them
- Tried a wide range of assertiveness techniques to help them to become more assertive in the workplace
- Created an action plan to enable them to build on their new assertiveness skills going forward
Course Outlines
DAY ONE
Introducing the Assertiveness Skills Toolkit
- Facilitator presentation and participant personal introductions
Understanding what makes people assertive and their benefits
- Types of behaviours
- Benefits, advantages and disadvantages of each type of behaviour
- Internal beliefs and their impact
- Rights and responsibilities
- Expressing your desired outcome
- exercises and group discussion
DAY TWO
Using assertive communication
- Words and phrases to avoid
- Positive phrasing
- Importance and impact of positive body language and voice tone
- Updating the Assertiveness Skills Toolkit
- Practice writing assertive response on personal scenario
- individual and pairs exercise and practice
DAY THREE
Further techniques for developing assertiveness
- Fogging and broken record technique
- Ways of saying ‘no’
- Giving feedback
- Presentation, Metaplanning and small group exercise, facilitated group review
Responding to other behavioural styles
- Appreciating the impact of the different styles of behaviour on each other
- Strategies for responding to different behaviour styles
- Resolving conflict in a constructive way
- Facilitator presentation
